PromptIt ProRefund & Cancellation Policy
Last updated: September 26, 2026
PromptIt Pro currently sells monthly subscription plans only (Free, Starter, Pro, Business) — there is no separate one-time credit pack to purchase. A subscription grants instant, irrevocable access to our AI generation engine for the billing period charged, so as a rule all purchases are final. The one exception is a first-time subscription refund, described below.
1. Digital Nature of Product
Because credits are delivered instantly upon purchase or renewal and grant immediate access to our AI creative engine, we do not issue refunds for "unused" credits or for dissatisfaction with AI-generated outputs.
2. Subscription Refund Eligibility Criteria
A subscription refund is only available when every one of the following is true:
- Initial Purchases Only: You can only request a refund for your very first subscription purchase. Renewals are strictly non-refundable.
- 7-Day Window: The request must be submitted within 7 days of the initial transaction.
- Zero Credit Usage: You must not have used any paid credits from the plan. Logins, browsing, and free or unlimited-tier generations do not count as usage, but using even a single paid credit forfeits your refund eligibility.
- Service Fee: Approved refunds are subject to a processing fee of up to 6%, deducted from the returned amount.
3. Other Refund Cases
Outside the criteria above, refunds are also considered for:
- Duplicate Charges: Confirmed billing errors where you were charged multiple times for a single order.
- Technical Failure: Complete failure of the platform to deliver credits or activate a plan after a successful payment, that cannot be resolved within 7 business days.
4. How to Request a Refund
If you meet all the criteria above, request your refund as follows:
- Send an email to promptitpro@gmail.com from the email address registered to your account.
- Provide your purchase date, plan type, and your invoice or receipt.
- Explicitly state that you have not used any credits, to speed up verification.
5. Cancellation Policy
You can cancel a subscription at any time from your account's Billing tab. Cancelling schedules the subscription to end at the close of your current billing cycle — it never cancels immediately — so you keep your plan's access through the rest of the period you already paid for, and any credits already in your account remain yours to use afterward. No further charges are made once a cancellation is scheduled.
6. Changing Plans (Upgrade or Downgrade)
You can move to any other plan from your account's Billing tab once you have completed one full month on your current plan. This cooldown applies to switching between paid plans; it does not apply to your very first subscription. It resets each time you switch, so plan changes are limited to roughly once a month rather than back-and-forth within the same billing cycle.
7. Payment Processing and Currency
All payments are processed securely through Razorpay in Indian Rupees (₹); PromptIt Pro never sees or stores your full card, UPI, or bank details. If your bank or card issuer applies its own currency-conversion fee for an international payment, that fee is charged by your bank, not by PromptIt Pro, and is not included in any refund we issue.
8. If a Renewal Payment Fails
If a renewal payment is declined, we will attempt to notify you and may retry the charge; if payment is not completed, your subscription reverts to the Free plan at the end of the period already paid for rather than being cancelled outright, so you keep whatever access Free provides and can re-subscribe at any time.
9. After Your Subscription Ends
Once a scheduled cancellation takes effect, your account reverts to the Free plan rather than being deleted — your account, saved products, and (for a plan that had storage) any previously generated images already in your library remain in place, subject to our standard data-retention practices described in the Privacy Policy, in case you resubscribe later. Requesting full account deletion is a separate request, made through our support portal.
10. Chargebacks
Initiating a chargeback without first contacting our support team is a violation of our terms and will result in immediate permanent account suspension.
11. Contact Support
For assistance with any transaction issue, reach out via our portal: